If you operate as an Irish reseller of payment technologies, this is for you!
"The Role of Strategic Partnerships in Consumer Credit Cards" latest research by PYMNTS
Roughly two-thirds of consumers own general-purpose cards, compared to only one-fourth who own co-branded cards. The study explores ways to make co-branded cards more appealing. You can download it here.
In this regard Dwaine Gefferie, payment strategist, argues that co-branded cards could be dead in Europe. Find his post here. E
co-branded cards
“The combination of ServiceNow GenAI capabilities with Infosys’ industry expertise is a prime example of how our partners are integral to driving digital transformation forward for more organizations,” said Erica Volini, Senior Vice President, Global Partners and Channels at ServiceNow
“Infosys and ServiceNow are deeply committed to delivering exceptional customer experience for our clients. This collaboration further strengthens our relationship by bringing together ServiceNow’s Now Assist GenAI solutions with Infosys Cobalt, in addition to our expertise in digital transformation and generative AI capabilities,” said Anant Adya, Executive Vice President and Service Offering Head, Infosys.
The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and beyond.
“Many companies prioritize customer engagement yet overlook the crucial aspect of fulfilling a customer’s request efficiently. This has led to a reliance on disparate systems to solve customer issues, with human middleware needed to tie fragmented processes together,” said John Ball, senior vice president and general manager, customer and industry workflows at ServiceNow. “Bringing together the deep expertise of Genesys in experience orchestration with ServiceNow Customer Service Management offers organizations a turnkey, intelligent solution that connects customer engagement with middle- and back-office operations. Together with Genesys, ServiceNow is defining a new era of customer service.”
“Earning customer loyalty requires organizations to scale personalized, end-to-end experiences. This is possible with an AI-powered solution that connects data, systems, employees, and communication channels to create a 360-degree view of the customer experience,” said Olivier Jouve, chief product officer, Genesys. “By partnering with ServiceNow, Genesys is advancing its Experience as a Service® vision, making it easier for organizations to connect and orchestrate data across systems. Through a native integration between Genesys Cloud and ServiceNow Customer Service Management, organizations can break down silos, improve employee collaboration and productivity, and deepen their customer relationships.”
Glovo, one of the world's leading multi-category apps, has announced a new collaboration with Spotify, the world's most popular audio streaming service. The agreement with Spotify, for now, is to offer Spotify Premium to both current and new users of Glovo Prime.
"The decision to enter into an agreement with Spotify plays a complementary role, aiming to reach new users and retain them," says Nicoletta Vona, Growth & Marketing Director, Glovo Italy.
Ben Crow from Yokoy announces a strategic partnership with Swisscom! 🚀
Yokoy's AI-driven zero-touch spend management solution is now available to Swisscom's corporate clients, offering streamlined processes and enhanced efficiency.
"With Yokoy, we're introducing revolutionary AI technology to our clients' spend management. This partnership strengthens Swisscom's position as one of the leading companies in digitising business processes," says Mike Fäh, Head of Conextrade at Swisscom.
Strategic partnerships are responsible for driving an important share of top-line revenue!
Considering strategic partnerships as your Go-to-Market? Book a free call!
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